iTransfer London Airport Transfers
Getting you there.

Terms & Conditions


"We", "us", "our", "the Company" refers "You", "your" refers to the customer making the booking "PHO" refers to the Private Hire Operator affiliated with Auto Nuova Limited "PHD" refers to the person driving on behalf of the Private Hire Operator "PHV" Public Hire Vehicle "PCO" Public Carriage Office

Warranty to us

By confirming that you wish to book a cab through this web site or mobile application(s), you agree to pay the full cost of the journey, and agree to the terms and conditions set out below. It is important that you read through the terms and conditions carefully, if you do not agree to accept the following terms, you should not use the website. We reserve the right to change these terms and conditions at any time, and you are advised to review the terms regularly, to ensure that you are up to date with any changes.


This website is to be used as a booking site for Private Hire Operators (PHO's), and by confirming a booking you are subject to the individual PHO's Terms and Conditions.

Making a booking

When you request a booking you will receive an email; this will contain your booking information. The booking is not confirmed until the PHO confirms your booking request. If your booking is successful, the driver will carry out your booking at the agreed time and location. If a driver is not available at the requested time of booking, the booking will not be carried out. If your booking request is unsuccessful, it may be due to the time requested, and so it is advisable to try again specifying a later time, whenever possible.

It is your responsibility to ensure that your registration and booking details are entered correctly. Upon completion of your booking request, we advise you to check the confirmation email to ensure that your booking details are correct. If you notice an error, you must contact the PHO via email provided in the confirmation email. We will not be held liable for any errors made when entering your registration and booking details and you will be charged for the full amount if the booking is not completed as a result.

Planning a journey

It is your responsibility to plan your journey accurately, allowing sufficient time to reach a destination, particularly when checking in for a flight, catching a train, or arriving in time for any other scheduled appointment. We will not be held accountable for any delays which may occur during transit, so it is important that you check your route before booking, and consider the time of travel and length of journey. The PHO will also call you to confirm your booking details and further advice can be obtained at this point.

Cost of a journey

The quote displayed during the booking process is the full and actual cost of the journey requested, including pick-up, drop-off, via, 5 minutes waiting time, and any special requirements you requested at the time of booking. The fare quoted does not include parking fees (with the exception Airport parking first 60 minutes if selected 1 in Meet and Greet option), and you must therefore notify us upon booking of any parking restrictions. Once your booking is confirmed by the PHO you will be given the following forms of payment: Cash: By selecting cash, you agree to pay the driver the full cost of the fare in cash, at the end of the journey, including any additional costs incurred due to adjustments made to the booking.

Amending a booking

Amendments to a journey must be communicated when the PHO telephone confirmation is done at least 24 hours prior to the pre-agreed pick-up time. Such amendments include stop offs/via, waiting time, parking, and any special requirements, including extra baggage, child seats etc., wheelchair access etc.

Cancelling a booking by costumer

No reservation which has been accepted by the Provider may be cancelled by the Passenger except with the agreement in writing by email. Cancellations must be informed of a minimum of 24 hours prior to the time of booking by email. Cancellation's informed 24 hours + prior to the time of booking no cancellation charge incurred. Cancellation's informed 3 to 24 hours prior to the time of booking cancellation charge incurred: 50% of quoted price for provision of service. Cancellation's not informed up to 3 hours prior to the time of booking cancellation charge incurred: 100% of quoted price for provision of service.

Cancelling a booking by PHO

We or the PHO reserve the right to cancel a booking, whether or not payment has been received and given that there is a reasonable amount of time, by giving notice of non-acceptance over the telephone or via email.

Standard parking and waiting times

the price quoted at the time of booking includes up to 5 minutes waiting time. If no contact is made between you and the driver within 5 minutes of the pickup time, the driver will be at liberty to abandon the journey. If you anticipate there being a delay greater than 5 minutes, you should contact your driver direct via the contact number provided in the confirmation email. For waiting times greater than 5 minutes will incur additional charges £0.40 per minute, which will be charged by the driver, and must be paid in cash at the end of the journey. The fare quoted does not include parking fees, and you must therefore notify us upon booking of any parking restrictions.

Airport parking and waiting time

The price quoted at the time of booking excludes parking and waiting time of up to 1 hour, from the time of landing unless selected 1in Meet and Greet option. Waiting time fees will apply after 1 hour, and will be charged by the PHD. Your confirmation email will display the PHO's contact number, and it is advisable to contact them directly if you suspect there to be long delays, greater than 1 hour. Additional fees for parking and waiting time will be charged by the PHO, and must be paid in cash, in full, at the end of the journey.

Meet and Greet service

Selecting 1 in Meet and Greet option entitles you for 60 minutes free parking and waiting time at Airports, Seaports and Train Stations. Cost of Meet and Greet service is £7 GBP.


We sub-contract work to third parties (PHO's), and will not be held liable for the acts, errors, breaches, negligence, omissions, representations of its supplier, as well as personal injuries, death, property damage, or any other damages, expenses caused by the supplier. We will not be held liable for any loss caused by any failure to our server, system, website, or any other related technology, which is beyond reasonable control of Fare Exchange.


By accepting a booking, you hereby indemnify us, together with its officers, agents, sub-contractors, subsidiaries and employees, and hold them harmless against all loss, damage, demands, legal and professional expenses, costs, and liabilities, caused by the contractor (PHO), carrying out your journey.

Carriage of passengers and luggage

The Customers contract for themselves and as an agent on behalf of any and all Passengers. The driver reserves the right to refuse inappropriate and/or excess carriage. The driver is responsible for the safety of the Vehicle and its occupants. Any passenger who is in a drunken state or whose conduct the driver reasonably believes to be threatening, disorderly, abusive, dangerous or in breach of any statutory regulation may be removed from a vehicle or prevented from boarding. The Customer will be responsible for the conduct of any Passenger and shall indemnify the Carrier for any damage or injury caused to the vehicle or driver or any third party's property by the Customer or any Passenger.

Passengers taken ill

The Customer will be responsible for the conduct of any Passenger(s) and shall pay for any loss and/or damage caused by the Passenger(s) to the vehicle or any other property, including but not limited to cleaning costs following any spillage or soiling of the vehicle and any loss of earnings suffered by the Carrier or any sub-contractor or employee of the carrier due to the vehicle being out of use during such cleaning.

Loss of Passengers' Luggage

The Passenger(s) shall remain responsible at all times for their Luggage and Personal Items and shall ensure that all their Luggage and Personal Items are loaded into the Vehicle prior to commencement of the service, and unloaded from the Vehicle upon completion of the Service. The Carrier accepts no responsibility for any loss of/damage to Luggage and Personal Items or consequential losses arising as a result of Luggage and Personal Items which are not loaded to or unloaded from the Vehicle.

Left Luggage

The only obligation of the Carrier in relation to any Luggage and Personal Items or other items left behind by Passenger(s) in the Vehicle upon completion of the Service shall be to inform the Customer that such Luggage and Personal Items or other items have been found, and when and where they can be collected from the Carrier.

Using the website

By using this website and it’s systems you agree: To be at least 18 years of age and legally able to make a booking. To not misuse, tamper, hack into, circumvent security, or disrupt any part of the website and related systems. To not misuse the website by knowingly introducing viruses, worms, Trojan horses or any other material which may be technological harmful. To accept that your computer is compatible with this site, and that you are solely responsible for ensuring that your computer meets all relevant technical specifications necessary for using this site. That we will not be held liable if for any reason the website is unavailable for any period of time or if any web site errors occur.

Law & Jurisdiction

This agreement will be governed by and construed in accordance with the Laws of England and Wales. Any dispute which may arise will be determined by the England and Wales Courts and parties, and you hereby submit to the exclusive jurisdiction of the England and Wales Courts for such purpose.


All contents of this web site, including the website, mobile applications, and software are copyright 2014; reserves all rights.


At iTransfer cars we have a friendly team of chauffeurs and telephone operators who will look after all your transport needs with a smile. We take great pride in what we do and our dedicated staff will provide you with an exceptional service at all times. We offer safety, reliability and affordable prices. We believe that these three values are the most important aspects of our business. Our mission is to provide a high standard of service that will exceed your expectations each and every time.


Whether you require a local or long-distance service your requirement can easily be met with our excellent fleet of modern and reliable cars. We operate a guaranteed service with a short response time. With our flat competitive 24/7 rate you can be assured of a stress-free journey well into the early hours of the morning.

On Time

We have up-to-the-minute information at our disposal through the internet as well as mobile apps to monitor your flight. Whether your flight is early or delayed, a driver will meet and greet you at the arrivals hall. A chauffeur services plaque displaying your name will be clearly visible so that you know who to meet. Our friendly and courteous driver will assist you with your luggage to the vehicle before embarking upon a pleasant and comfortable journey to your destination.